Office Hours:


9:30am - 12pm


9:30am - 12pm


Vulnerable Adults Policy

A vulnerable person is any adult who

Definition of Significant harm   Ill-treatment including sexual abuse, forms of ill treatment that are not physical; the impairment of or unavoidable deterioration in physical or mental health; and the impairment of physical, intellectual, emotional, social or behavioural development’.

Definition of Risk
Refers to situations or behaviours which present a real or potential threat of harm to a person’s health, development, safety or well-being.  Vulnerable people can be at risk because of the actions or behaviour of others or they can be at risk because of self-neglect, their behaviour and lifestyle.

Ivybridge Caring is committed to ensuring that vulnerable people who use our services are not exploited or abused and that working practices minimise the risk of abuse.  If abuse is reported to us or volunteers recognise abuse, this policy outlines what steps should be taken.  This policy compliments our Equal Opportunities Policy.




What to do if abuse is reported or suspected
If you have general concerns about a vulnerable person because of signs and symptoms you have noticed discuss these with the appropriate person in charge. 

If you feel the matter is urgent due to the severity of the symptoms contact the  person in charge by telephoning the Ivybridge Caring mobile number 07791 239357

All reports of suspected or alleged abuse must be recorded in detail.

Action to take when abuse is disclosed
Listen carefully to what the person is saying.
Give the person time to say what he or she wants to.
Make initial enquiries and establish the situation as far as possible without starting an investigation.

Sensitively ask open questions (not leading questions) to obtain key information:

What has happened
When did the activity take place
Where did it take place
Who is involved

Discuss with the person what action he/she wishes you to take.  Obtain consent in writing if possible.
Ensure that the person knows how to contact the police to report the incident if he or she wishes to do so.

If the person asks you not to take any action
You must explain to the person that you must inform the appropriate person in charge.  Tell the person you understand that he or she does not wish to take any action and you will inform the coordinator of this.  If the abused person does not want the matter to go any further than his/her wishes should be respected unless the following apply:

If the person wishes action to be taken

You should record all the information that you have been told and what you have observed e.g. bruising.  The wishes of the vulnerable person should be taken into account and their consent (if they are able to give it) should be obtained regarding further action and the sharing of information.